Mike Nelson

Mike Nelson

Hi, I'm Mike. I book ocean cruises and all-inclusive resorts, mostly Norwegian, Royal Caribbean, Princess and Virgin, plus the Mexican corridor from Cancún down through the Riviera Maya. Thirty years as a master plumber before this, which is where the habit of checking everything twice came from. I live in Grain Valley, Missouri with my wife and business partner Sue.

Haven Butler 101: What Does a Haven Butler Actually Do?

Haven butler serving breakfast with white tablecloth service on a Norwegian suite balcony

There is a specific look a first-time Haven guest gets on day two: the look of someone who just realized a butler is assigned to their suite, has said "no thank you" twice, and is eating a granola bar out of their carry-on. Here is what your Haven butler actually does, what belongs to the concierge instead, the five-minute conversation that changes your whole cruise, and what to tip at the end.